Terms & Conditions

Defective Goods And Incorrect Deliveries

Any goods, which are damaged or defective, or which are not otherwise in accordance with the customer’s order, may be returned to yamasakiot.com within a reasonable time after delivery, at no cost to the customer. Within 7 days of the delivery date, yamasakiot.com must be notified of delivery errors including non-delivery, delivery of incorrect quantities or incorrect goods. The customer will have the benefit of any applicable manufacturers’ warranties in respect of goods to the extent permissible and yamasakiot.com will provide all reasonable assistance to facilitate a customer’s warranty claim. The benefits given by such warranties are in addition to other rights and remedies available to the customer under the Australian Consumer Law.

Important Customer Information

  1. Repair Notice: Where yamasakiot.com accepts for repair, goods capable of storing user-generated data, the customer acknowledges that the repair of that product may result in the loss of customer data. Customers are advised to keep a hard copy of any important data and remove all sensitive information prior to submitting goods for repair.
  2. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
  3. Limitation of Liability: yamasakiot.com will not accept a returned product where in its reasonable opinion the product is not faulty, the customer has caused the product to become unacceptable or failed to take steps to prevent the product from becoming unacceptable or where the product has been damaged by abnormal use or use not in accordance with product instructions. yamasakiot.com reserves the right to recover its reasonable costs in relation to goods returned in these circumstances. To the extent permitted by law, under this Returns Policy yamasakiot.com.au shall not be liable for collateral, consequential, indirect, incidental or exemplary damages or any lost profits, loss of data or loss of use, related to the goods.

Contact Us

For product returns or warranty claims please contact our customer support team via phone anywhere in Australia on 03 8761 6622 or via email sales@yamasakiot.com. You must contact Customer Support and obtain a Return Advice number before sending goods back to yamasakiot.com